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Terms & Conditions

Welcome to Captain's Lounge. These Terms and Conditions govern your use of our website and services. By accessing or purchasing from www.captainslounge.life, you agree to be bound by these terms.

Definitions

  • "We", "our", "us" refers to Captain's Lounge, the business operating this website.

  • "You", "customer" refers to any user or purchaser of our goods and services.

  • "Products" refer to any items available for sale on our website.

Ordering & Payment

  • Orders can be placed via our website. Once an order is confirmed, it cannot be modified or cancelled unless required by law.

  • We accept payment via Visa, Mastercard, AMEX and PayPal

  • Prices are listed in AUD (Australian Dollars) and include GST (if applicable).

  • We reserve the right to change prices, promotions, and product availability at any time.​

Shipping & Delivery

  • Orders are processed within 5 business days. Delivery times depend on your location and shipping method chosen at checkout.

  • We are not responsible for delays caused by postal services or external factors beyond our control.

  • If an order is undeliverable due to incorrect address details provided by the customer, any re-shipping costs will be the customer’s responsibility.

Returns & Refunds

Our refund policy complies with Australian Consumer Law (ACL):

•    No refunds for change of mind.
•    Refunds or replacements are available if a product is:

- Faulty or defective

- Not as described

- Not fit for its intended purpose

  • Customers must notify us within 30 days of receiving their order and provide proof of the issue (photos/videos).

  • Return shipping costs are the responsibility of the customer unless required otherwise by law.

  • Refunds are processed via the original payment method within 10 business days upon approval.

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For more details, refer to our Returns Policy.

Consumer Rights Under ACL

Nothing in these Terms and Conditions excludes your rights under the Australian Consumer Law. You are entitled to:

  • Goods that are of acceptable quality and fit for purpose.

  • Remedies for major failures, including refunds or replacements.

  • Protection against misleading or deceptive conduct.

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For more information, visit Australian Competition & Consumer Commission (ACCC).

Limitation of Liability

To the extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages from using our products or website.

  • Our total liability for any claim is limited to the amount paid for the product.

Intellectual Property

All content on our website, including logos, images, text, and product designs, is owned by or licensed to Captain's Lounge. You may not use, reproduce, or distribute any material without our prior written consent.

Privacy Policy

Your personal information is handled in accordance with our Privacy Policy, which complies with the Australian Privacy Act 1988 (Cth).

Third Party Links & Services

Our website may contain links to third party websites. We are not responsible for the content or policies of these external sites

Governing Law

These Terms and Conditions are governed by the laws of Australia. Any disputes shall be resolved in an Australian court.

Contact Information

If you have any questions regarding these Terms, you can contact us at:
Email: info@captainslounge.life

Mailing address: 55 Carter Street, Middle Park VIC 3206 Australia

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